ILLNESS POLICY & COVID-19 SAFETY
The health and well-being of you and the Massage Therapist is top priority. If you currently or have recently had any respiratory, flu or cold symptoms including fever, chills, nasal drainage/congestion, sore throat, cough, muscle aches, or shortness of breath, you are required to reschedule your appointment for a date at least 14 days in the future.
Services are scheduled by appointment only. All appointments are reserved with a credit card at the time of scheduling.
Upon completion of scheduling your massage appointment, you will receive notification to complete the necessary forms for the Massage Therapist to perform the service. Currently, all clients must complete the Client Intake and the COVID-19 Prescreen & Waiver Forms.
Appointments for children under the age of 18 cannot be accommodated at this time.
Preferences for a Massage Therapist of a specific gender may not be accommodated. Currently, there is only one Massage Therapist (male) on staff.
24 hours notice is required to cancel or reschedule an appointment. Failure to cancel appointments at least 24 hours in advance will result in a charge of 50% of the scheduled service fee. Also, failure to show up for your appointment will result in 100% charge of the service fee. These fees will be processed on the credit card retained on file to reserve the appointment.
If you need to reschedule because you are not feeling well or have any COVID-19 related symptoms, please contact us as soon as possible to reschedule. There will be no fee charged for cancellations due to illness.
Groupon Customers: Your voucher will not be able to satisfy payment of the fee associated with a same-day/late cancellation or no-show. The Groupon voucher only covers the payment for the service. The card used at the booking of the appointment will be charged.
Full payment is due at time of service. EmpowerFuel Massage Therapy accepts cash, debit/credit cards (Visa, Master Card, Discover or American Express), Cash App, and Venmo.
Groupon Customers: Your voucher will satisfy payment for your service. However, if you're using an expired voucher, half of the value will be used towards the payment of the service.
If you are late to your session, you are welcome to receive whatever time is left in your appointment. Due to a tightly booked schedule, extending your session beyond your original appointment time cannot be accommodated. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
Gratuities are not included in the prices of your services and are always appreciated. All gratuities are at the client’s discretion, but are customarily 15-20% of the regular cost of service.
COMMUNICATE YOUR PREFERENCES
Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.
CELL PHONE USAGE
In an effort to maintain a relaxing & tranquil atmosphere, cell phones and pagers must be silenced or turned off upon entering the treatment room.